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1.
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Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies
by KEEHLEY, Patricia | MEDLIN, Steven | MACBRIDE, Sue | LONGMIRE, Laura. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01K262b] (1).
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2.
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Indicadores de qualidade e do desempenho : como estabelecer metas e medir resultados
by TAKASHINA, Newton Tadachi | FLORES, Mario Cesar Xavier. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14T1364i] (1).
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3.
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Benchmarking : o caminho da qualidade total: identificando, analisando e adaptando as melhores praticas da administracao que levam a maximizacao da performance empresarial
by CAMP, Robert C. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Pioneira, 1998Title translated: Benchmarking: the search for industry best practices that lead to superior performance.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14C1863b] (1).
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4.
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Reengenharia : apesar das pessoas?
by LOBOS, Julio A. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Instituto da Qualidade, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14L799r] (1).
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5.
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Reengenharia na prática : metodologia do projeto com formulários
by CRUZ, Tadeu. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14C9576r] (1).
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6.
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Benchmarking, evaluation and strategic management in the public sector Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1997Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.4012 B457] (1).
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7.
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Analyse comparative, evaluation et gestion strategique dans le secteur public Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 A5323a] (1). Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.3125 A5323a] (1).
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8.
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Tools for innovators : creative strategies for managing public sector organizations
by Cohen, Steven | Eimicke, William. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass , 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.34 C6781t] (1).
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9.
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Gestão e organização no capitalismo globalizado : história da manipulação psicológica no mundo do trabalho
by HELOANI, José Roberto. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Atlas, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14H482g] (1).
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